CleanCats Self Cleaning Cat Box

Shipping and Return Policy

Thank you for choosing Clean Cats as your. We strive to provide you with the best products and services to ensure your satisfaction. Please read our shipping and return policy carefully to understand the terms and conditions associated with your purchases.

Shipping Policy:

1. Order Processing:
- All orders will be processed within 5-7 business days after payment confirmation.
- Please ensure that your shipping address is accurate and complete to avoid any delays or misdelivery.
- We are not responsible for any additional charges or delays caused by incorrect shipping information provided by the customer.

2. Shipping Methods:
- We offer standard shipping for all orders, which typically takes 7-14 business days for delivery.
- Expedited shipping options are available at an additional cost. Please contact our customer support team for more information.

3. Shipping Fees:
- Shipping fees will be calculated based on the weight, dimensions, and destination of your order.
- The shipping cost will be displayed at the checkout page before you complete your purchase.

4. Tracking Information:
- Once your order has been shipped, we will provide you with a tracking number via email.
- You can track your order by visiting our website and entering the tracking number in the designated tracking section.

Return Policy:

1. Eligibility:
- We accept returns within 30 days from the date of delivery.
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Certain products, such as perishable goods, intimate or sanitary items, and gift cards, are exempt from being returned.

2. Return Process:
- To initiate a return, please contact our customer support team with your order details and reason for return.
- Once your return request is approved, we will provide you with a return shipping address.
- You are responsible for the return shipping costs, unless the return is due to our error or a defective product.

3. Refunds:
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days and will be credited back to your original payment method.
- Please note that shipping fees are non-refundable.

4. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Please feel free to contact our customer support team at krrpetsupply@gmail.com if you have any further questions or concerns regarding our shipping and return policy. We are here to assist you and ensure your shopping experience with Clean Cats is enjoyable and hassle-free.